Shipping and Delivery T&Cs
IMPORTANT INFORMATION “Please read carefully for your delivery process”
Home Delivery – Residential deliveries arrive on a van or truck
We pay delivery charges in advance. You are not required to pay any additional delivery charges at the time of delivery. The initial delivery charges you pay are for the transport of your product from our dispatch location to your personal delivery address as stated on your invoice.
PLEASE NOTE: additional costing for product to be moved inside property address. This service has additional costing, it requires to be booked in with transportation company. You must be available between the hours of 9am till 10pm. If you are unable to take delivery Re-delivery fee will be charged and must be paid in advance. Please read below for further transportation information\
The transport company is NOT required to take the product off the truck nor to move the products to your preferred location.
The freight company will contact you before they deliver your product. Please plan ahead to arrange means of getting the products off the truck and to your preferred location.
Most of our products require from at least 2 individuals present at delivery time to get the products off the truck and to move it to your preferred location.
Your first option is to have several people available when your product is delivered to take it off the truck or van. Hand unload and waiting time fees also apply where applicable.
Your other option is to request a hydraulic tail-lift to unload your product. The fees for this additional service range from $70. You can arrange for and purchase this additional service when you place your order with us to ensure a smoother delivery.
Receiving your Purchase: Clear Delivery
Receiving your order can be as easy as sending it if you follow a few steps:
- Stay in contact with transportation carrier to find out when your product is dispatched, and an approximate arrival time frame.
- When the product is delivered, please inspect it immediately for obvious signs of damage.
- Compare the number of delivery units received to the number listed on the consignment notice (connote).
- Sign the consignment notice.
The driver will help you receive your product and answer your questions.
While the driver is there, compare the number of cartons you are receiving to the consignment notice. If condition and quantity of your product is acceptable, the driver will ask you to sign the consignment notice. The driver will give you a copy and take the original signed copy with him/her.
A signed consignment notice with no exceptions, is called a “clear delivery.” Clear deliveries mean that there were no shortages or visible damage at the time of delivery.
It is very important that the buyer follows the delivery procedure described above. If the buyer determines that all or a portion of the product has been damaged, the buyer must refuse to accept the delivery or note the exact damages on the consignment notice and replacement parts will be sent. Any damaged parts that are not noted at the time of receipt by the buyer will be replaced at the buyer’s cost (including delivery costs).
We offer concealed damage (hidden damage that could only have occurred during delivery and which was not visible during delivery inspection) delivery insurance at a nominal cost on tanning beds. All replacement globes/lamps are not covered by insurance.
Delivery insurance covers the replacement of damaged parts only, not the entire item. If the buyer chooses not to purchase delivery insurance at the time of purchase, all replacement items and associated delivery costs will be paid for by the buyer. Delivery insurance cannot be purchased after the item has been delivered.